![]() ![]() The Intune Admins who would be initiating remote assistance sessions require to have the full TeamViewer client installed on their workstations, signed in with a properly licensed TeamViewer account. Install the TeamViewer full client on Admin workstations Windows HoloLens devices, Surface Hubs, and/or Windows 10 S devices are not supported by TeamViewer.įor the purpose of this blog post, we will be testing the Intune-TeamViewer Remote Assistance feature on the Windows platform. This is because the incoming assistance request is facilitated via the Company Portal app and not the Intune app. ![]() Android Enterprise Personally owned devices with a work profile (BYOD)ĭevices enrolled in any of the three Android Enterprise Corporate Owned enrollment schemes are not supported for remote assistance via TeamViewer.Platforms that support the Intune-TeamViewer Remote Assistance feature: If using Intune RBAC roles for the admin account, then it must have the following roles assigned:.Intune license must be assigned to the Intune admin account used for configuring the TeamViewer connector.If you have a T eamViewer Corporate License and want to have the remote assistance feature enabled for mobile devices (Android/iOS) as well, you require to have the Add-on plan Mobile Device Support. Valid TeamViewer account with Corporate or Tensor license. ![]()
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